Dispute Resolution (Internal):
If you prefer, you can lodge a compliment, complaint or your feedback by contacting our Customer Relations Team:
Telephone – 02 8116 1011
Facsimile – 02 8116 1099
E-mail – [email protected]
Post – PO Box 1962 North Sydney 2059
Telephone – 02 8116 1011
Facsimile – 02 8116 1099
E-mail – [email protected]
Post – PO Box 1962 North Sydney 2059
Dispute Resolution (External):
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.
Our external dispute resolution provider is CIO (Credit & Investments Ombudsmen) Phone 1800 138 422, www.cio.com.au
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
Our external dispute resolution provider is CIO (Credit & Investments Ombudsmen) Phone 1800 138 422, www.cio.com.au
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.