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Well Nigh Customer Feedback

​At Well Nigh we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes.

We also value your feedback on what we do well and as such also seek compliments when they are due.

We and our Branch Network are members of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure.

​Please email your feedback to [email protected]

Receiving Compliments or Complaints

You can lodge compliments or complaints by contacting our Customer Relations Team:
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Telephone – 02 8116 1087
Fax: 02 8116 1099
E-mail – [email protected]
Post – PO Box 1962 North Sydney 2059

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Unsubscribe from Marketing Information

​If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning (02) 8116 1087 or by writing to us at [email protected]. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

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Dispute Resolution (Internal):

​If you prefer, you can lodge a compliment, complaint or your feedback by contacting our Customer Relations Team:
 
Telephone – 02 8116 1087
Fax – 02 8116 1099
E-mail – [email protected]
Post – PO Box 1962 North Sydney 2059

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​Our External Disput Resolution Scheme:

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​If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.

Our external dispute resolution provider is The Australian Financial Complaints Authority (AFCA) Phone 1800 931 678, www.afca.org.au

​External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.