Contact Us
CONTACT US
Mortgage Managers
Here to support you with friendly and expert assistance. We’re committed to resolving your concerns and ensuring your satisfaction every step of the way.
Monday to Friday
- 9:00am – 6:00pm
CONTACT US
Customer Care
Here to support you with friendly and expert assistance. We’re committed to resolving your concerns and ensuring your satisfaction every step of the way.
Monday to Friday
- 8:00am – 6:00pm
Your Feedback
At Well Nigh, we believe open communication is essential. We welcome your feedback—whether it’s a compliment or a concern—so we can continue to improve and ensure you receive the best possible service.
We are committed to handling any complaints or disputes fairly and efficiently through our Internal Dispute Resolution (IDR) process.
We’d love to hear from you
Please email your feedback to:
Email: [email protected]
Sharing Compliments or Lodging a Complaint
You can get in touch with our Customer Care team via:
Phone: 02 8116 1087
Email: [email protected]
Post: PO Box 1962, North Sydney NSW 2059
Resolving a Dispute
If your experience hasn’t met expectations, we want to make it right. Our Customer Care team is here to help. We encourage a face-to-face meeting over coffee to talk things through with key decision-makers and resolve matters quickly and personally.
Prefer to write to us? No problem. Send us the details by post or email, and we’ll confirm receipt and provide a timeframe for resolution.
Throughout the process, we’ll keep you informed and work closely with you to reach a fair outcome.
If You’re Not Satisfied
If we’re unable to resolve your complaint, you can refer the matter to the Australian Financial Complaints Authority (AFCA)—an independent, free service approved by ASIC.
AFCA Contact Details:
Phone: 1800 931 678
Website: www.afca.org.au